General

1. Payment – Our standard payment terms are by the end of the month following date of invoice.

2. New customers will be required to complete our Credit Application form for approval and should allow minimum 21 days for this to be processed, alternatively, all transactions will be on a Pro Forma or COD basis.

3. Any quotation given by the company may lapse unless an order is accepted in writing within 60 days from the date of the quotation. All verbal quotations are subject to confirmation at time of order.

4. Contracts once accepted cannot be cancelled nor amended except by mutual agreement and then only on terms which would fully indemnify the seller.

5. Prices are for delivery U.K. mainland. Offshore carriage will be charged extra at cost on all deliveries outside U.K. mainland. The company reserves the right to charge carriage on consignments goods value £75.00 nett. Instructions to deliver by any means other than the usual mode of transport and involving additional cost may at the discretion of the company be charged to the customer.

6. Goods may only be returned to the company by prior written agreement. An offer for credit will be made subject to the condition of returned goods. A handling charge may be levied for this service. In the event of a dispute the seller’s record as to the quality of goods actually received and their condition will be conclusive.

7. Delivery Date – While the seller will do its utmost to adhere to times stated for delivery it shall not be liable for damages of any nature arising directly or indirectly out of any delay in delivery or completion. Times stated for delivery shall not be a term of any contract but an estimate.

8. Goods shall remain the property of the companies until all monies payable under any contract have been paid in full.

Custom Print Products

Customers placing instructions with us for bespoke or printed products should note the following additional terms and conditions governing such orders.

9. When quoting prices for customised products the offer is based on each product being produced in the quantity specified plus / minus a 10% manufacturers tolerance and delivered in one lot as soon as ready unless otherwise stated. In the event that storage and distribution terms are offered, this will be for a maximum period of 6 months from receipt of the written order. Products remaining after this period will be invoiced and delivered in one lot unless alternative arrangements are agreed in writing. Without a suitable credit facility, stage payments will be required for any custom design/print order received. Stage payments 2/3 with order 1/3 balance on delivery.

10. Contribution charges for artwork, origination and printing plates as necessary are not included in the price and will be invoiced extra unless otherwise stated in the offer. Where any of these costs are detailed, it is purely an estimation made subject to sight of final design.

11. Artwork supplied by the customer should be presented in a finished state including colour separation where multiple colour prints are involved and drawn to scale to suit each product to avoid further cost. Enlargement or reduction of copy may cause distortion to the image. Artwork supplied by the customer will not be returned unless specifically requested at the time of order. Every effort will be made to match commercial pantone colours requested, but it should be understood that different materials and substrates with contrasting porosity may cause variation to the colour tone. Adjustments to a design may be recommended as fine detail and close registration of colours is not suited to all products or printing techniques. Any recommendations will be detailed before the work is carried out.

12. No origination work or processing of order will take place until the customers detailed written instruction is received. This is considered to be in the best interest of the customer to ensure that a clear understanding of their requirements is obtained and actioned.

Production leadtimes on quotations are based on known facts at that time and therefore subject to change at the time of order and ultimately commences from approval of final design. While every effort will be made to meet the leadtimes quoted, it is important that the response between quotation and order is as short as possible to avoid such delays.